Unable to ping system in the network after installing Quick Heal Anti-Virus.

Description: 

This document would help you to configure the settings where unable to ping system in the network after installing the Quick Heal Anti-Virus.

Applicable Versions: Server edition AV 16.00, 17.00, 18.00

Steps to resolve the issue:

1. Open Quick Heal Software dashboard-> Click on Internet & Network.

2. Click on Firewall Protection.

3. Click on Configure option of “Advanced settings”.

4. By default setting is as below:

Network Profile can be Work/Public etc.
In this case, Network Profile is Public & by default setting is as:
Stealth Mode is ON.
File & Printer Sharing is OFF.

5. Make stealth Mode as OFF and File & Printer Sharing ON for available Network Profile. 

Note: Check options: Display Alert messages and Create Reports to generate alert messages and create reports.

6. Click on Traffic Rules -> Select ICMP -> Double click on ICMP.

7. Select ICMP and Click on Next.

8. Select Any IP address & click on next.

9. By default setting is as below:

10. Check In and Out traffic option, Click on Finish.

11. Click on OK.

12. Click on Save Changes.

13. Hence, you can ping the systems in the network.

Please contact Seqrite Technical Support for more assistance.