Description:

This article will be help-full to identify & resolve issue related to update manger status showing offline on Seqrite EPS web console

Issue Story:

Update Manager Status Showing Offline On Seqrite EPS Web Console

• After Log on to the Seqrite Endpoint Security Web console.
• Navigating to Update Manager by Clicking on Update Manager on Dashboard
• Upon Checking the Update Manager Status will be showing as Offline
  
  

Reason:

Scenario 1:

• This issue occurs if Seqrite Client Agent Service got stopped, there are various reason due to which service gets stopped
  - User manually stop the Client Agent service
  - Conflict database due to issue with in Operating System or Bad block/errors on Hard Disk
  

Scenario 2:

• Seqrite EPS console Host-name & IP address got changed which was configured at the time of Seqrite EPS Console installation
  

Resolution:
Upon encountering the issue mentioned above follow below process to resolve the issue.

Scenario 1:
Click on Windows Start > Run or press Window Key+ R to open Run menu
Type services.msc to open Services Management Console

Verify status of “Client Agent 7.2” Service and “Update Manager 7.2” services

Important:

• Both Services should be in Started/Running State & start-up type should be Automatic
• Upon Starting both the services it should show the status as online and Virus Database will also get updated
  

Scenario 2:

Revert Seqrite EPS console system’s Host-name & IP address which were configured at the time of Seqrite EPS Console installation & restart system once

Please contact Seqrite Technical Support for more assistance.