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Getting error while installing client " Client is already installed"

19-02-2020 16:55:14 0 0


Symptoms:

While Installation of  Endpoint Security Client by client packager or remote installation getting error “Client is already installed”

Cause:
It is due to old Entry of Client agent available in services and registry.

Scenario 1 :

- Client agent 7.2 service available in services but client not installed.
   Kindly follow below steps to verify check service status,

- Execute “services.msc” from Run (Window +R)

- Check Client Agent 7.2 services status as mention in below snap.


Resolution :

1. Open CMD & execute the below commands from given location.

C:>cd "Program FilesSeqriteClient Agent 7.2"
C:Program FilesSeqriteClient Agent 7.2>accasrvc.exe -stop
C:Program FilesSeqriteClient Agent 7.2>accasrvc.exe -uninstall

2. Remove the client Agent folder from program files folder, Restart the system and Execute the Endpoint Security client packager again to install the client. OR send command by remote installation to install Endpoint Security client.

Scenario 2 :

-Kindly verify below mention registry path if Client Agent Service is not available / visible in Services and getting same    error "Client is already installed" while installing Seqrite Endpoint client.

Reg Path :

1. HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionApp PathsACCASRVC702.EXE
2. HKEY_LOCAL_MACHINESOFTWAREWow6432NodeMicrosoftWindowsCurrentVersionApp PathsACCASRVC702.EXE


Resolution :

1. Kindly take registry backup first and then follow the below steps.
2. Removed the Below mention registry entry from registry.

Reg Path :

A . HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionApp PathsACCASRVC702.EXE
B . HKEY_LOCAL_MACHINESOFTWAREWow6432NodeMicrosoftWindowsCurrentVersionApp PathsACCASRVC702.EXE

Remove the client Agent folder from program files folder, Restart the system and Execute the Endpoint Security client package again to install the client. OR send command by remote installation to install Endpoint Security client.

Please contact Seqrite Technical Support for more assistance.

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