There are three ways to unblock the device which was locked by Anti-theft.

1. Using Administrator mobile number.

2. Using Secret code.

3. Using mSuite web console.

1) Using Administrator mobile number:

Step 1: Send “UNBLOCK” message (SMS) from Administrator mobile number which is shown in blocked screen to mobile number which is available in blocked device.

                             Figure 1

2) Using Secret code:

Step 1: Open mSuite web console & click on Devices.

                                                          Figure 2

Step 2: Select the device which is blocked & click on Action tab as shown in figure no.3

                                                         Figure 3

Step 3: Click on Secret code tab as shown in figure no. 4

                                                        Figure 4

Step 4: Once you click on Secret code, one 6-digit code will display.

                                                      Figure 5

Step 5: Click 5 times on block page and Insert 6 digit Secret code on blocked device.

                             Figure 6

3) Using mSuite web console:

Step 1: Open mSuite web console & click to Devices.

                                                        Figure 7

Step 2: Select the device which is blocked & click on Action tab as shown in figure no. 8

                                                          Figure 8

Step 3: Select Anti-theft unblock option from drop-down menu.

                                                    Figure 9

Step 4: click on Submit.

                                                        Figure 10

Step 5: After clicking on submit, one confirmation windows will open, enter the given captcha & click on Anti-theft Unblock button.

                                                           Figure 11

Note: you can check “Unblock device by sending SMS” checkbox if registered SIM is available in blocked device.

Please contact Seqrite Technical Support for more assistance.