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Upgrading EPS Cloud Endpoints to the Latest Version: EPS Cloud (UEM)

23-06-2022 12:54:55 0 0

Overview:
At SEQRITE with an objective of Continuous Improvement in mind for securing customer endpoints, we release regular upgrades to our EPS Cloud product. We highly recommend that all the endpoints being managed through the EPS Cloud be upgraded to LATEST available version as soon as possible. This upgrade to newer version will bring in improved security and feature.

Applicable Versions:
EPS Cloud Versions Upgrade supports the following versions
10.0.x, 10.1.x, 10.2.x, 10.3.x, 10.4.x, 10.5.x

Note:
• Support of the EPS Cloud client 10.0.x, 10.1.x, 10.2.x, 10.3.x and 10.4.x versions will end by 30 September 2022.
• If not upgraded manually, it will be automatically upgraded to the latest version for enhanced security and features.
• Reboot may be required to apply upgrade.

How to know when the Upgrade is available for you:
On the Seqrite EPS Cloud Server Login Page, you will see a banner announcing upgrade is available now.

Prerequisites to check before the Upgrade:
The following Seqrite Links, and Ports and it should be allowed under Gateway Firewall or Proxy Server for the smooth functioning of Seqrite EPS cloud modules or Features.

Ports to be white-listed:
• Port Number = 80
• Port Number = 443

Seqrite EPS cloud Links to be white-listed :
• account.seqrite.com
• msspcloud.seqrite.com
• uemcloud.seqrite.com
• account.seqrite.com
• apiuemcloud.seqrite.com

For an update and build download, allow the following links:
• download.quickheal.com
• dlupdate.quickheal.com

For Cloud-based Security Features, allow the following URL's:
http://prourl.itsecure.co.in:8080
http://encurl.itsecure.co.in:8080
http://klassify.itsecure.co.in:8080
http://prourl.itonlinesecure.in:8080
http://encurl.itonlinesecure.in:8080
http://ocsp.digicert.com
http://cacerts.digicert.com
http://crl3.digicert.com
http://crl4.digicert.com
http://klassify.itonlinesecure.in:8080/

How to Upgrade?
1. Login to EPS Cloud. https://account.seqrite.com/cas/login
2. Navigate to Status Tab.
3. On the Status page, select the endpoints with older version.
4. The client action bar is enabled above the table. In the Client Actions list, select Upgrade Clients.
5. Click Submit. The action will be initiated on the client as per the set pulling interval.

The client will be upgraded with the latest version.

If the upgrade fails, Rollback initiates:
• Rollback will be initiated automatically if the upgrade fails.
• The product version will be shown as the current one.

How to ensure if the Seqrite upgrade has been successfully done

On Client-Side:
• Allow some time after sending the Upgrade command from the server.
• Based on the heartbeat setting, command will be received on the Endpoint.
• Once the command has been received on the endpoint, ‘upgrade download’ followed by upgrade background installation will get initiated.
• When the upgrade is completed, the Client upgraded version can be seen on the “About page” under Seqrite Endpoint Security>Help>About> Product Version.

On Server-Side:
• When the upgrade is completed, the client upgraded version can be seen on Status Tab under the “Client Version” column.

Note: If the Endpoint’s VDB date is latest; this ensures that the upgrade has been done successfully and your endpoint is protected and secured with latest features.

If you see any discrepancies on the Seqrite upgrade, please reach out to Seqrite Support.

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