Overview
At SEQRITE with an objective of continuous improvement in mind for securing customer endpoints, we release regular upgrades to our EPP Cloud product. We highly recommend that all the endpoints being managed through the EPP Cloud be upgraded to LATEST available version as soon as possible. This upgrade to newer version will bring in improved security and feature.
Applicable Versions
EPP Cloud Versions Upgrade supports the following versions
10.9.x,10.11.x,10.12.x
Note:
You can download and read the EOL Policy for details on support for EOL products of Seqrite by clicking on the hyperlink of the EOL Policy below.
Prerequisites to check before the Upgrade:
The following Seqrite links and ports should be allowed under Gateway Firewall or Proxy Server for the smooth functioning of Seqrite EPP Cloud modules or features.
Ports to be white-listed:
Seqrite EPP cloud Links to be white-listed :
For an update and build download, allow the following links:
• http://download.quickheal.com
• http://dlupdate.quickheal.com
For Cloud-based Security Features, allow the following URL's:
• https://prourl.itsecure.co.in:8080
• https://encurl.itsecure.co.in:8080
• https://klassify.itsecure.co.in:8080
• https://prourl.itonlinesecure.in:8080
• https://encurl.itonlinesecure.in:8080
• https://ocsp.digicert.com
• https://cacerts.digicert.com
• https://crl3.digicert.com
• https://crl4.digicert.com
• https://klassify.itonlinesecure.in:8080/
How to Upgrade?
1. Login to EPP Cloud. https://account.seqrite.com/cas/login
2. Navigate to Status Tab.
3. On the Status page, select the endpoints with older version.
4. The client action bar is enabled above the table. In the Client Actions list, select Upgrade Clients.
5. Click Submit. The action will be initiated on the client as per the set pulling interval.
6. A Reboot prompt will be shown on the endpoints. New AV will get installed only after the reboot is done.
The client will be upgraded to the latest version,10.12.
If the upgrade fails, Rollback initiates:
• Rollback will be initiated automatically if the upgrade fails.
• The product version will be shown as the current one.
How to ensure if the Seqrite upgrade has been successfully done
On Client-Side:
• Allow some time after sending the Upgrade command from the server.
• Based on the heartbeat setting, command will be received on the Endpoint.
• Once the command has been received on the endpoint, ‘upgrade download’ followed by upgrade background installation will get initiated.
• When the upgrade is completed, the Client upgraded version can be seen on the “About page” under Seqrite Endpoint Security>Help>About> Product Version.
On Server-Side:
• When the upgrade is completed, the client upgraded version can be seen on Status Tab under the “Client Version” column.
Note: If the Endpoint’s VDB date is latest; this ensures that the upgrade has been done successfully and your endpoint is protected and secured with latest features.
If you see any discrepancies on the Seqrite upgrade, please reach out to Seqrite Support.