Type: Internal
Overview: This article helps you to understand and resolve Seqrite EPS 7.6 client installation challenge on Windows 7, Windows Server 2008 and Windows Server 2008 R2 systems.
Applicable Versions: Seqrite EPS 7.6
Affected OS: Windows 7, Windows Server 2008, Windows Server 2008 R2
Error:
On Windows 7 : Seqrite EPS 7.6 installation error may occur if OS is not patched up by Windows Service Pack 1 and KB4490628, KB4474419
On Windows Server 2008 / 2008 R2 : Seqrite EPS 7.6 installation error may occur if OS is not patched up by KB4490628, KB4474419
Note :
To confirm this scenario, kindly check admn.log generated at the root of system volume for below errors.
Error Log :
----------------------------------------------------------------------------
DD-MM-YYYY HH:MM:SS 00000B58 aginst.exe CheckForSHA1DepreciatedOS SHA1 Certificate is deprecated so exiting.
DD-MM-YYYY HH:MM:SS 00000B58 aginst.exe CheckForSHA1DepreciatedOS SHA1 Certificate is deprecated so EXITING for OS ver: 50033.
DD-MM-YYYY HH:MM:SS 00000B58 aginst.exe Install CheckForSHA1DepreciatedOS failed
DD-MM-YYYY HH:MM:SS 00000B58 aginst.exe InitInstance Install failed.
----------------------------------------------------------------------------
Resolution Steps / Configuration Steps / Procedure:
Step 1:
Kindly check Windows properties to make sure that Service pack1 is installed or not.
To check Windows Service Pack status use below command :
Press Win+ R (from keyboard)>> Run>> winver >> OK
Step 2 :
Kindly verify System type (32 bit /64 bit ) of the operating system as per below procedure :
1.Go to Control Panel > System and Security > System.
2.Look at the System type under System.
Step 3 :
Verify Windows update status :
1. Go to Control Panel > Windows Update> View update history.
Step 4 :
For Windows 7 : If Service Pack 1 is not applied, kindly visit below link to download and apply the Service Pack 1 as per System type (32/64 bit, Refer Step 1 to check system type) :
Windows 7 Service Pack 1 for 32 Bit: Download Link
Windows 7 Service Pack 1 for 64 Bit: Download Link
Note : Restart is required after applying Service Pack 1.
Step 5 :
KB4474419 | KB4490628 | |
For Windows 7 for x86-based Systems | ||
For Windows 7 for x64-based Systems | ||
For Windows Server 2008 for x86-based Systems | Not Applicable | |
For Windows Server 2008 for x64-based Systems | Not Applicable | |
For Windows Server 2008 R2 for x64-based Systems |
Note : Restart is required after applying required patches.
For detailed information kindly refer below blog: https://www.seqrite.com/blog/seqrite-announces-sha-1-deprecation-for-its-products/
Step 6:
Post installation of above Service Pack ( If applicable) and required patches, make sure system is restarted before proceeding with Seqrite EPS 7.6 client installation.
Post installation of above Service Pack 1 and required patches make sure system is restarted and proceed with Seqrite EPS 7.6 client installation.