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Knowledge Base Articles

Chrome Browser gives

19-02-2020 16:55:14


This article is mainly purposed to solve “Aw, Snap!” error while launching Google Chrome browser under the Seqrite Secure Browser or Safe Banking feature.

This issue is mainly observed with the below version of Google Chrome on Windows 10 operating systems only:

  1. Google Chrome 78.0.x 
  2. Google Chrome 79.0.x 
  3. Microsoft Edge Chromium 78.0.x
  4. Microsoft Edge Chromium 79.0.x

Please see the below screenshot for reference;



Cause of this issue: 

In the above-mentioned versions of Google Chrome (chrome.exe), Microsoft's Code Integrity feature is enabled. And due to that Seqrite Sandbox and Safe banking technology is not compatible with this feature in Chrome.

Steps to resolve the issue:

In order to get rid of this issue, we need to follow below steps;

Right-click on the Google Chrome shortcut present on the desktop and click on “Open File Location” as shown in the below screenshot.


2. By clicking on “Open File Location”, you will be redirected to the Google Chrome executable path then Right click on ‘chrome.exe’ and select the ‘Properties’ option as shown below image;



3. Click on the “Compatibility” option under the property sheet window as shown in the below image. 


4. Under the “Compatibility mode” select the checkbox “Run this program in compatibility mode forWindows 8" option to be selected. This setting will allow you to use the Browser Sandbox and Safe banking application on the system.

5. If you have a system where Multiple Users used to be logged in then you need to apply these settings for all users as well as shown below.

A. Click on “Change settings for all users” from chrome properties as shown in the below Image.

. Select the checkbox “Run this program in compatibility mode for Windows 8" option. This setting will allow you to use the Browser Sandbox and Safe banking application on the system for all the users who are logged in. As shown below screenshot; 

 7. Click Apply and OK of Compatibility.

8. Relaunch/Reopen Google Chrome to solve this problem.

Please contact Seqrite Technical Support for more assistance.